MoEngage partners with ThinkAnalytics to Help Deliver Hyper-Personalised Customer Experiences

September 11, 2023

London – 11 September 2023 – MoEngage, the Gartner-recognised leader in Mobile Marketing Platforms in 2022 and the pioneer in insights-led customer engagement, announced its strategic partnership with ThinkAnalytics, an Emmy© award-winning, market-leading AI content discovery and recommendation platform. This partnership will give brands AI-based tools to experiment with strategies and techniques that optimise omnichannel marketing campaigns for increased user engagement and content ROI.

This strategic partnership will allow media and entertainment brands to hyper-target and personalise every viewer’s experience by blending ThinkAnalytics’ data sets on viewer preferences and audience segments, with a brand’s warehouse or CDP, and insights from the MoEngage AI. Brands can use this combined behavioural and CDP data to manage, monitor, and refresh the user experience on the fly, deepening the relationship with users across social platforms, email and more.

Personalisation has become central to any brand succeeding today. The days of publishers deciding and serving content they feel best fits the customer are over, simply because the days of having a choice only between Netflix or Hulu are past us. With the innumerable choices that the customer today has, standing out and becoming the preferred content consumption platform has become a challenging feat to achieve. Personalising your customer’s viewing experience right from the start is a strategy that will always increase engagement and conversions.

NBC found that by tailoring its app homepage to customer history, day seven retention increased 2x. Personalised recommendations often lead to high engagement rates and loyalty between the provider and customer. According to Deep Dive into Netflix’s Recommender System published by Towards Data Science on Medium, Netflix achieves 80% of viewing through personalised recommendations.

This strategic partnership arms brands with the capability to optimise the customer/viewer experience right from onboarding all the way through to re-activation. During onboarding, it enables brands to build a 360-degree profile for its anonymous users on web and app. This in turn helps them serve personalised, dynamic, on-site and in-app messages to nudge the anonymous visitor to complete the subscription process.

The rich insights available to brands, like viewing behaviour and preferences, in addition to demographic data, helps them personalise engagement, increase platform usage, and even re-engage with dormant customers.

Raviteja Dodda, CEO & Co-Founder at MoEngage, commented, “In the times we live in today, publishers no longer decide the best content to serve to their viewers and customers. Today’s customer is used to having options available to them for everything. This isn’t just true for the retail and E-commerce brands but also for the OTT and Entertainment industry. Providers have to fight tooth and nail to get their customer’s attention and keep them coming back in this race of digital-first, highly-personalised consumer experiences.”

Samuel Sweet, International CEO at ThinkAnalytics, added, “The combination of our AI personalisation and content discovery with MoEngage’s analytics and omnichannel engagement gives customers the power to increase engagement and drive loyalty. With common customers – such as Britbox International, Sony and Deutsche Telekom –  we can now demonstrate how such brands can benefit from our combined solutions to hyper personalise cross-channel communications and targeted marketing campaigns.”

To help brands understand the value of this partnership, the two companies will be at IBC 2023, Amsterdam, 15-18 September. ThinkAnalytics is in Hall 5 on Stand B82.

About MoEngage

MoEngage is an insights-led customer engagement platform trusted by 1,200+ global consumer brands such as Ally Financial, McAfee, Flipkart, Domino’s, Nestle, Deutsche Telekom, Travelodge, and more. MoEngage empowers marketers and product owners with insights into customer behavior and the ability to act on those insights to engage customers across the web, mobile, email, social, and messaging channels. Consumer brands across 35 countries use MoEngage to craft digital experiences for over 1 billion customers every month. With 13 offices globally, MoEngage is backed by Goldman Sachs Asset Management, B Capital, Steadview Capital, Multiples Private Equity, Eight Roads, F-Prime Capital, Matrix Partners, Ventureast, and Helion Ventures. MoEngage is named one of the most preferred vendors for multichannel marketing as rated by customers, with high recognition across Gartner, Forrester, and G2 reports.

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